Refund policy

At Easy Buy Online, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us so we can assist you.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

The product is damaged or defective.

You received the wrong product.

The product is significantly different from its description.

The product must be unused and, where applicable, returned with its original packaging and accessories.

2. Non-Returnable Items

Products that have been used, damaged by the customer, or returned without their original packaging may not be eligible for return.

3. How to Request a Return

To request a return, please contact us within 7 days of receiving your order.

Please provide:

Your order number

Your name and contact number

Reason for the return

Photos or videos of the product, if it is damaged or defective

4. Refunds

Once we receive and inspect the returned product, we will inform you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method. The time required for the refund to appear may vary depending on the payment provider.

5. Exchange

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product, Easy Buy Online may cover the applicable return shipping cost. For other returns, shipping charges may be the customer's responsibility.

7. Contact Us

For return or refund inquiries, please contact us:

Store Name: Easy Buy Online
Email: mi3388510@gmail.com
Phone / WhatsApp: 03253517665